It is no secret that searching for a solution to specific grinding applications can be a daunting task, especially if you’re not an expert in the field. My past endeavors as a parts requisitionist often required calling grinding wheel manufacturers with product inquiries. I am no stranger to experiencing the culture of valuing another PO over perfecting customer solutions, and many times ended my conversations with potential suppliers feeling pressured to buy with limited information. This is unacceptable.
When I first began working with the Eagle team I had a basic understanding of industrial grinding applications and solutions. Each time I have required more information on bond types, abrasive sizes, or grinding methods they have been increasingly helpful. Eagle’s application engineers are extremely knowledgeable, incredibly patient, and are always willing to go the extra mile to ensure clear, unbiased solutions are provided.
Perhaps the most telling experience, I have repeatedly heard different versions of the same core value from each team member:
“In order to effectively sell a product, you have to really believe in it. I truly stand behind our offerings here at Eagle. Our number one concern is always finding the best possible solution for the customer.”
The highest quality product offered at Eagle is their dedication to being a solution provider, not a distributor. This is supported by their quality assurance policy, which focuses on developing the perfect grinding operation to suit your application. Accomplished by offering continued support, Eagle’s application engineers will guide you through as many iterations as necessary to find the perfect grind.
Unlike many suppliers, the engineers at Eagle will let you know from the beginning if they can meet your grinding needs. Eagle won’t string you along and make false promises. They stand by their word, are easy to talk to, and won’t send you into an endless whirlwind of phone transfers to get the help you need. Whether you are a purchaser, business owner, production manager, or other integral part of a grinding operation, the experts at Eagle will assist you in understanding your options – no pressure, guaranteed! When you are ready to get answers, they’ll be standing by.
